Frequently Asked Questions
Answers to the questions we hear most. Still unsure about something? Message us and we'll help.
How do I book a trip?
Choose a package, select your dates and hotel, fill in the traveller details and send the enquiry. Our team follows up over WhatsApp to confirm everything.
Do I pay online when I book?
No. Sending an enquiry does not charge you anything. Once we confirm availability, our team arranges payment with you directly.
What information do I need to provide?
Each traveller's full name and passport details, a Malaysian contact number and email. Passport details are required because they are used for booking and travel arrangements.
Can I change or cancel my booking?
Yes — contact us as early as possible. Changes and cancellations follow the terms of the specific package and its suppliers (airlines, hotels, tour operators), so timing matters.
How do loyalty points work?
Every confirmed booking earns points based on its value, which you can redeem on future trips and rewards. See the Rewards page for the latest details.
Which destinations do you offer?
From island escapes near Malaysia to tours across China, Europe and beyond. Browse the destinations and packages pages for what's currently available.
Do you help with visas?
We can advise on general requirements for a destination, but obtaining the correct visa and travel documents remains the traveller's responsibility. Ask us if you're unsure.
Is my personal data safe?
Yes. Traveller and passport details are stored securely and encrypted, and only used for your booking. See our Privacy Policy for the full details.
How do I contact you?
Message us on WhatsApp at +60 18-277 2332, or email hello@tripdiary.my. We're happy to help.